Software Integration
Led a multi-million pound software integration and change management program across a complex organisational matrix.
Timeline
12–18 Months
Team Size
8–12
Cross-Functional
Impact
Multimillion £
Programme Delivery
The Challenge
What we were up against
A multi-unit organisation needed to consolidate fragmented software systems into a single integrated platform. Previous attempts had stalled — resistance from business units who feared disruption, legacy data migration complexity, and no clear ownership of the programme. The integration was essential for operational visibility but carried significant change management risk.
Our Approach
How we delivered it
Stakeholder Alignment & Sequencing
Mapped every business unit's dependency on existing systems and designed a migration sequence that started with low-resistance units — building internal proof points before tackling complex holdouts.
Phased Integration Rollout
Delivered the integration in controlled phases with parallel running periods. Each phase had clear rollback criteria, reducing perceived risk and giving teams confidence in the transition.
Adoption & Capability Building
Embedded change champions within each business unit. Ran hands-on training programmes and created unit-specific playbooks — not generic guides — so adoption felt relevant, not imposed.
The Results
What we achieved
Multimillion £
Programme Delivery
Delivered on time and within budget — a first for technology programmes of this scale within the organisation. The integration eliminated duplicate data entry, improved cross-unit reporting, and produced a repeatable playbook now used for subsequent system rollouts.
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